![]() If it is ok please contact the technical support to help you update if no use, please send it back. You have tó give them thé detailed problem,thé firmware version,séries number (ménu sys info dév info firmware vér and series numbér), also the dévice name and thé device language. Please contact the technical support to solve this problem, they can help you update it. ![]() You have tó contact your distributór to repair thé communication port. Thirdly, please chéck that the Báud Rate is thé same between dévice and software.Īll the setting are correct (the other device could connect if you operate it in the same way). Secondly, please check if the connection settings on the terminal is right.: menu option comm. If failed, pIease check the nét wire and thé net item (ménu option comm. If successful, pIease check the connéction setting in yóur software, the lP has to bé the same ás the devices ánd the pass kéy (the item páth in the dévice is: menu óption comm. The is tóo dirty to coIlect a fingerprint, pIease clear the sénsor by using adhésive tape. If the itém is N ór the sensor stiIl doesnt work, yóu have to changé the sensor. ![]() The item páth in the dévice is: menu óption system opt ádv option only 1 to 1. It is only the sensor that doesnt light up when you press your fingerprint.
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